Key Responsibilities
- Manage client ticket queues, process system configuration requests, and resolve operational issues.
- Coordinate with technical support and billing teams to ensure smooth data migrations.
- Generate weekly operational reports, SLA compliance scores, and process bottleneck summaries.
- Identify workflow automation opportunities to reduce manual data entry.
Requirements
- Bachelor's degree in Business, Commerce, or related discipline.
- 1+ years experience in B2B customer operations or service delivery.
- Strong problem-solving mindset and proficiency in Excel/Google Sheets.
- Clear written and verbal communication.
Preferred Qualifications
- Familiarity with CRM ticketing tools (Zendesk, Freshdesk).
Benefits & Perks
- Health insurance
- Quarterly incentives
- PF & Gratuity
- Career growth paths
Hiring FAQs
Is night shift required?
No, this is a standard day-shift role (9:30 AM to 6:30 PM).
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