Key Responsibilities
- Serve as the primary strategic point of contact for key client accounts post-onboarding.
- Conduct quarterly business reviews (QBRs) to showcase software adoption and value realized.
- Identify opportunities to upsell additional software modules (Biometric devices, Payroll, CRM).
- Manage annual contract renewals, minimize revenue churn, and ensure high customer NPS.
Requirements
- 3+ years in account management, customer success, or relationship management in B2B SaaS.
- Strong interpersonal skills with ability to consult senior HR & Finance leaders.
- Data-driven mindset to analyze product usage metrics and proactively identify at-risk clients.
- Effective negotiation and conflict resolution skills.
Preferred Qualifications
- Experience managing 50+ enterprise accounts simultaneously.
Benefits & Perks
- Renewal and upsell commissions
- Health insurance
- Learning stipend
- Work-from-anywhere days
Hiring FAQs
What is the average portfolio size?
Each Account Manager oversees 40-60 key corporate accounts.
Ready to hire for this role?
Post it live and track every applicant in SleetHR's built-in ATS.