Key Responsibilities
- Respond to incoming user queries with first-contact resolution focus.
- Troubleshoot software configuration, biometric sync, and payroll calculation questions.
- Document bug reports and feature requests for engineering teams in Jira.
- Author helpful knowledge base guides and tutorial articles for customers.
Requirements
- 1+ years experience in customer support for tech or software products.
- Excellent written and verbal communication skills in English and Hindi.
- Patience, empathy, and positive customer-centric attitude.
- Familiarity with helpdesk platforms (Zendesk, Freshdesk, Intercom).
Preferred Qualifications
- Understanding of payroll or attendance systems.
Benefits & Perks
- Health insurance
- Performance incentives
- Rotational comp-offs
- Employee wellness programs
Hiring FAQs
What support channels are handled?
Primarily web chat and email tickets with occasional scheduled phone assistance.
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