Key Responsibilities
- Follow up on unpaid or denied claims with insurance providers and corporate clients via phone and web portals.
- Investigate rejection codes, correct billing discrepancies, and resubmit documentation.
- Maintain detailed call logs, denial trends, and payment resolution timelines in software.
- Achieve monthly collection quotas and reduce days sales outstanding (DSO).
Requirements
- 1+ years experience as an AR Caller in US healthcare RCM or commercial B2B collections.
- Excellent verbal English communication and active listening skills.
- Knowledge of denial codes, appeals, and revenue cycle management.
- Comfortable working in dedicated calling shifts.
Preferred Qualifications
- Experience with major US payers or enterprise B2B collections.
Benefits & Perks
- Monthly collection incentives
- Cab pickup & drop facility
- Health insurance
- Shift allowances
Hiring FAQs
What shifts are available?
We have both general day shift and US night shift opportunities with shift allowance.
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