Key Responsibilities
- Lead the IT helpdesk team and establish SLA metrics for ticket resolution.
- Manage IT asset lifecycles, laptop provisioning, and MDM solutions (Jamf, Intune).
- Enforce data security, zero-trust access, antivirus policies, and compliance audits.
- Oversee IT budget, vendor negotiations, and SaaS software subscriptions.
Requirements
- 6+ years experience in enterprise IT operations with 2+ years leading a team.
- Deep familiarity with Active Directory/Okta/Google Workspace admin and MDM tools.
- Strong understanding of ITIL frameworks, disaster recovery, and SOC2 compliance.
- Excellent vendor management and contract negotiation skills.
Preferred Qualifications
- ITIL or CISSP certification.
- Experience managing 500+ employee infrastructure.
Benefits & Perks
- Executive health plan
- Performance bonus
- Car allowance / fuel allowance
- ESOP options
Hiring FAQs
How many office locations are covered?
You will oversee IT for our headquarters and remote workforce nationwide.
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